Install your eSIM.
Install it at home on Wi-Fi, the night before you leave. It takes about two minutes.
Before you start
- Connect to Wi-Fi.
- Make sure your phone is carrier-unlocked and supports eSIM. Phone compatibility
- Open the QR code on another screen, or keep the manual codes ready.
Install on iPhone
- Open Settings and tap Mobile Service (or Cellular).
- Tap Add eSIM, then Use QR Code.
- Scan the QR code. If you can’t, tap Enter Details Manually and type the SM-DP+ address and activation code.
- Name the new line “Travel” so you can tell it apart.
- When asked, keep your home line as the default for calls and messages.
Install on Android
- Open Settings and tap Network & internet (Samsung: Connections).
- Tap SIMs, then Download a SIM (Samsung: SIM manager → Add eSIM).
- Scan the QR code, or choose to enter the code manually.
- Confirm the download and wait until the new SIM shows as ready.
- Keep your home SIM for calls and messages.
When you land
- Set the eSIM as your mobile data line.
- Turn on data roaming for the eSIM only.
- Leave data roaming off for your home SIM to avoid charges from your carrier.
Something not working?
Restart your phone and check that data roaming is on for the eSIM. Still stuck? Contact support with your order reference.
Don’t delete the eSIM from your phone. A deleted eSIM usually can’t be installed again.